Salon Today magazine has recognized Hair M|W as being in the top 200 salons nationwide, and as leader in the category of Best Customer Service. Every year Salon Today magazine holds a competition to recognize salons that are leading the industry. Hair M|W in Portland was chosen for their excellence in creating a business that is committed to customer service by the extra perks and service they provide and their outstanding attention to detail.
Clients are offered a complimentary microbrew on tap, glass of wine, or a selection of non-alcoholic drinks. Locally roasted coffee by Nossa Fossa is served in a porcelain cup and saucer or branded paper cup. After hanging their coats, the salon receptionist settles the guest into inviting lounges. Women are escorted to the women's beauty lounge where they are offered a complimentary makeup touch-up before or after their service. Men may choose to wait at the bar or in one of the comfortable Italian leather waiting chairs in the Men's Lounge where they can enjoy a wide selection of men's magazines. Hair M|W strives to be the "Nordstrom of the salon industry." Attention to detail is given at every level of the guest's experience, with extensive focus on providing a pampering, luxury service. Owner, Celeste Trapp says "Our mission is to double wow our guests. First when they walk in and are wow'd by the beautiful space and friendly staff and then wow'd again by the level of service they receive."
"Our editors recognize that strong business leadership requires the mastery of a number of different best business practices," said Stacey Soble, editor in chief of Salon Today. "The salons named to the SALON TODAY 200 for 2015 not only proved they excel in one or more of these areas, they also have created rewarding environments for their staff members and standout experiences for their clients."
The Hair M|W location in the Pearl is a new concept for owner Celeste Trapp. Trapp owns three other men's hair salons in Portland and Beaverton. The Pearl location is her only salon that caters to both men and women. Hair M (www.hairMgrooming.com) opened in 2003 as Portland's first men's grooming salon, offering hair and spa services exclusively for men. A second location opened in Beaverton in 2005. Y-Chrome (www.y-chromebarbering.com) opened in Downtown Portland in 2005 offering an upscale barbershop experience for price conscious men who still value quality service. Hair W (www.hairwsalon.com) was launched with the opening of Hair M|W in 2014 with both Hair M and Hair W occupying a flagship location in the Metropolitan tower in the Pearl District.