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Rethinking Salon Client Loyalty Neil Ducoff — The salon industry is known for its notorious employee turnover rate. It is also ground zero for the business wrecking ball known as a "walkout." Owners hire stylists, estheticians, massage therapists and other service providers with the expectation that they should "build" themselves. The overriding question all owners must answer is — Are you growing individuals or growing your company? read more> |
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